Testimonials for Halco

Because my usual heating company did a poor job performing annual maintenance on my furnace last year, I followed my neighbor's advice and looked into Halco. Glad I did. Not only did I find a fascinating story about you and your family, but I also had the opportunity to meet Thom Mayo. First, I salute you and Tammy for building such an extraordinary company from scratch (especially in New York State!) and for reaching out to students interested in your profession. The May 2008 article in the Rochester Business Journal about you was a joy to read. Second, my sincerest thanks to Thom. I've had many contractors and tradesmen in my home and Thom was one of the best. Rather than his just disappearing into the basement, we first looked at the entire heating system together and discussed various aspects of it. A lot of what he told me I had been unaware of. The in addition to routine servicing, he ran several tests the previous heating service had never done and made adjustments to increase the efficiency of the entire system. Afterward he explained what he had done and why. In addition to this, he discovered three small leaks in the gas line joints. Several days later he replaced the lines and again he carefully explained the details of what he was doing. Thom impressed me so much that rather than just filling our the Customer Service Satisfaction Card, I'm writing to you directly. He is real professional and a wonderful representative of your company. I look forward to his returning whenever maintenance and repairs are needed. Again, my congratulations to you and Tammy for what you have built and my deepest thanks for the wonderful services you, your family and your staff provide.

Just a quick note to say how pleased we were (again) with Jim Dejonge on 8/22/10. We used our 2-hour non-emergency work from our Discount Club membership and we got a lot of great work done. Thanks again!Jack BrennerIthaca

I felt very comfortable with these guys. Very professional and courteous.

The service came before ETA and quickly analyzed the problem in our cafe. EXCELLENT.

Bob Kier is an astounding technician. We are extremely happy that he is the man fixing our units.

Pleasant customer service over phone and form you knowledgeable repair guy.

Tim McCarthy is great to work with. Excellent work. Stayed on pre-estimate price. Thank you.

Service technician was very polite. He explained everything well before he started the job.

Matt was very diligent and thorough. He explained what he did and why he did it, providing options to improve performance.

Matt was punctual, kind, & courteous. Both, my husband & I were impressed how he managed to work diligently around out usual AM routine (& the dog!)

Dear Mr. Smith:Two or three times over the past couple of years we have had need of your plumbing and heating services. From those occasions we have come to expect first rate professional service from your company. But we right today to say that your company's high standards were recently surpassed by your plumbing technician, Dave Rodriguez. A few Saturdays ago we called your office to ask for assistance and Mr Rodriguez arrived a couple of hours later. After a thorough assessment he recommended replacing many of the major waterlines in our house and we scheduled the project for the following week. During the replacement, Mr. Rodriguez performed in the most professional manner imaginable. He kept us informed on his activities and whereabouts; he was conspicuously conscientious about protecting our home from undue damage and debris during the project (which required working through walls and ceilings); he demonstrated a high degree of professional expertise and his explanation of needed work were always clear and reasonable; and he was always pleasant and courteous.We hope that in the future if we need any further plumbing service that Mr. Rodriguez will be assigned. It is clear to us that your company has a highly commendable commitment to professional service and Mr. Rodriguez is an excellent ambassador for that commitment. Given opportunity we would gladly recommend your company.Sincerely,Arthur L. WilsonBarbara L. Bryant Click Thumbnail to Show Actual Happy Check

Thom was courteous; is very knowledgeable & a pleasure to deal with. Excellent representation for your company.

I will recommend Halco and Dave McCullough to all my neighbors, etc. He was great!

Thom was very friendly & helpful - He explained what needed to be done and why thank you so much for your excellent service.

Very pleased with service so far. Will definitely refer to anyone who needs a plumber!