Testimonials for Halco

I'm writing to let you know how my unexpected furnace failure was handled by you service people. On Christmas Day, I discovered my furnace was not working. I phoned your 24 hour phone number, spoke with Heidi and she informed me that a repairman was finishing up another job and would be there as soon as possible. Shortly thereafter, repairman "Justin" was knocking on my door, ready to fix my furnace, which he did. I really value the importance of having a service agreement with your company. It not only gives me discounted prices, but gives me priority service when you need it the most. Heidi and Justin both offered prompt, professional and courteous service at a critical time.

Ed was very friendly, professional and PATIENT when explaining to what our problem was. Ed put up with our Pets! :)

Prompt and courteous service. We would like to request "Paul C." for repairs in the future. Patient and polite to us seniors!

Steve did a wonderful job, in a neat and efficient manner.

Hal, Thanks so very much for the "bail out." Your PBS customers and counter staff will shortly see the new flag pole and a larger American flag. Mike did a great job. He even called and offered to deliver the cement slabs. My friend Roger drives by your office daily, so he'll pick up there. Very happy to know you see the Halco sign on my lawn. That's the idea of having it there. We are VERY happy Halco customers. It will be there, probably, until the first snow falls.  Thanks so very much again for taking time out of your busy day to do us a favor. You're the best!

Dear Mr. Smith, Thank you so much for the use of your van for four days. It was just what we needed to get 1,609 filled shoe boxes to Webster. Your employee was very friendly and helpful. Many children will be blessed and happy. You have a part in that. God Bless

Dear Hal and friends, It has been a long road, but the past 3 days have been totally worth the wait! Employees are the best advertisement for your business and they are doing a fantastic job. Thanks to Brandon for the knowledge. Thanks to Russell for the speed. Thanks to all the folks that I haven’t met that helped get the job done. Thank you… Thank you so much, Nate and Travis!!! You know you guys did an amazing job – and my house, my cats, Jon and I really appreciate it. Thank you for all your hard work!

Very good service on a cold wintry Sunday. We appreciate it.

Because my usual heating company did a poor job performing annual maintenance on my furnace last year, I followed my neighbor's advice and looked into Halco. Glad I did. Not only did I find a fascinating story about you and your family, but I also had the opportunity to meet Thom Mayo. First, I salute you and Tammy for building such an extraordinary company from scratch (especially in New York State!) and for reaching out to students interested in your profession. The May 2008 article in the Rochester Business Journal about you was a joy to read. Second, my sincerest thanks to Thom. I've had many contractors and tradesmen in my home and Thom was one of the best. Rather than his just disappearing into the basement, we first looked at the entire heating system together and discussed various aspects of it. A lot of what he told me I had been unaware of. The in addition to routine servicing, he ran several tests the previous heating service had never done and made adjustments to increase the efficiency of the entire system. Afterward he explained what he had done and why. In addition to this, he discovered three small leaks in the gas line joints. Several days later he replaced the lines and again he carefully explained the details of what he was doing. Thom impressed me so much that rather than just filling our the Customer Service Satisfaction Card, I'm writing to you directly. He is real professional and a wonderful representative of your company. I look forward to his returning whenever maintenance and repairs are needed. Again, my congratulations to you and Tammy for what you have built and my deepest thanks for the wonderful services you, your family and your staff provide.

Just a quick note to say how pleased we were (again) with Jim Dejonge on 8/22/10. We used our 2-hour non-emergency work from our Discount Club membership and we got a lot of great work done. Thanks again!Jack BrennerIthaca

I felt very comfortable with these guys. Very professional and courteous.

The service came before ETA and quickly analyzed the problem in our cafe. EXCELLENT.

Bob Kier is an astounding technician. We are extremely happy that he is the man fixing our units.

Pleasant customer service over phone and form you knowledgeable repair guy.

Tim McCarthy is great to work with. Excellent work. Stayed on pre-estimate price. Thank you.