Work was done in a timely manner, showed what was done on furnace. He was friendly, courteous and well informed - always satisfied with product & work.
Mary S. of Seneca Falls, NY
Thursday, February 2nd
Great Service. Very professional. Stephen is the best.
Matthew B. of Seneca Falls, NY
Friday, May 28th
Service Technician, professional, pleasant, efficient & skilled. Was a pleasure to have him do my furnace this year. Good Job.
Nancy D. of Seneca Falls, NY
Wednesday, October 19th
Bob the technician was a really nice polite & courteous gentleman. It was nice to talk to him & always good employees.
Robert E. of Seneca Falls, NY
Monday, May 24th
Service was excellent. Peter F. was out service tech. He was very polite and exclamations were very good.
Robert F. of Seneca Falls, NY
Wednesday, May 11th
We have had a service contract for several years - Mr. Schlegel is one of the nicest service persons we have had over the years.
The Cotroneo F. of Seneca Falls, NY
Monday, May 2nd
The tech was very polite and very competent. He found a small gas leak and was able to fix it satisfactorily.
Romona L. of Seneca Falls, NY
Tuesday, April 27th
John Schlegel performed our spring service today did a very good job. He was personable and tested everything. John--thank you!
Richard L. of Seneca Falls, NY
Tuesday, April 16th
Chad Druker responded to a service call I made this AM (5/31) because our air conditioner had failed. He came within 1 hour of my phone call and took less than 5 minutes to discover the problem and install a new capacitor. We want to thank Chad for the quality service and the professionalism of this work. He was a pleasant person to talk with and made sure we knew everything that was necessary concerning the repair. Thank you Chad.
Richard L. of Seneca Falls, NY
Friday, May 31st
To Hal Smith and Staff
We have been long time Halco customers and are very well acquainted with Halco products and service. Halco installed our first A/C system many years ago as well as our 10kw standby generator and we have been a member of your annual maintenance program. When it was time that both our boiler and A/C needed replacement there was no question as to who we would be contacting. I placed a call to Stephen Hegel who did a comprehensive assessment and analysis of our needs and presented us with an energy efficient program. The program recommendations included the latest technology (Navien Combi Boiler) temperature controlled natural gas, combination boiler and hot water heater and Goodman High Efficiency Air Conditioner Systems. The presentation appeared to be exactly what would be best suited to satisfy our needs. The products, plus the incentives, plus the professional presentation by Stephen Hegel, was more than enough to sign the proposal agreement. Installation was set up to be in two phases. Phase 1 was to install the A/C system and Phase 2 for the boiler installation. I was very impressed by the fact that each phase of the installation had a separate crew and crew leader specialized in that installation. Each crew leader and staff knew exactly what had to be done and everything was done systematically and efficiently. Everyone was friendly, courteous and sensitive to maintaining a clean environment. Both phases were completed without any complications and all systems are performing perfectly.
In conclusion: I can't speak highly enough about the staff that performed the work and especially about Stephen Hegel who was there for us every step of the way from the initial presentation to the completion of the project. He was always available to answer any questions, he was timely and could always be reached.
As for Halco. I kind of refer to your company as Halco 911. If I have a problem that is Halco related I know that I can call Halco 911 and I will be greeted by a very courteous person who will know exactly what to do and that my problem will receive immediate attention.
Thank you Halco and Staff.
Click the below images to read the original letters.
Matthew B. of Seneca Falls, NY
Tuesday, July 9th
Our sincere appreciation out to Eric and Hector. The service you provided us was outstanding. It's so great to know a company can stand by their service techs. We are truly grateful for all you did and your respect and thoughtfulness. You showed true professionalism in all aspects. Halco has two great employees hands down. Thank you so very much!
Darrow M. of Seneca Falls, NY
Tuesday, October 16th
Steve can come and work on our furnace anytime!
Bruno K. of Sodus, NY
Friday, December 17th
The Halco Team headed up by Mike T. did a great job. They were friendly and certainly knew their work. I would recommend them highly.
David P. of Sodus, NY
Thursday, April 14th
My appointment was scheduled for Wednesday evening. Halco called Sunday (3 days earlier) and sent Joel to clean my boiler. I was very pleased with his work and taking care of this on a weekend.
Janet K. of Sodus, NY
Sunday, October 4th
Steve A worked hard to get our heat back on. He deserves a raise in pay.Larry Williamson was also very helpful and informative.