Sometimes there were some delays but we always trusted the company would complete everything to our satisfaction.
Read other reviews and, once we had talked to Merv and understood all the issues with the house, felt confident that they would do a "complete" job. The blower test results proved that we now have a much tighter, more comfortable house (circa 1940). It was a good experience all the way around.
This was well worth the assessment even if we con't afford to do anything right now. At least...