Job review from Lynda in York, SC 29745 on 02/11/18
What type of work did you have done:
Energy Audit
What did they learn that was most surprising:
Steven Grant arrived for my Energy Audit. From the very beginning, he was polite, very businesslike and showed me the courteous attitude of time and speaking to me so that I could understand everything he was discussing. I am currently dealing with a very bad cold and he patiently stopped when coughing got in the way. During the entire 3-hour audit, he very carefully noted concerns and discussed them with me. He also discovered a very bad leak in my master shower, that appears to have major damage. He very quickly contacted Service Pro and discussed my bathroom floor. This now became a major concern for me. After the initial call from Steven, I received a follow-up call and spoke with a Service Pro representative to schedule an appointment for investigating my bathroom floor. Then I asked Steven how I could take advantage of the offer on the attic insulation he proposed BUT put it on hold until I could get the floor in my bathroom addressed. Without hesitation, he proposed a plan that could allow me to do this and have the attic issues fixed later with a down payment. OMGosh... he is my hero. I originally contacted GSM because Duke Energy mailed me energy updates monthly and I wanted to see what was keeping me under a good score. From the moment Steven walked in, until he left, he discussed all the concerns with photos and suggested what I needed. I never felt pressured and he never seemed to be in a hurry. He is a great representative of your brand. He was very patient and took the time to give me plenty of information about each area we discussed. Although for now, I am pending work for my attic for a later time, I will for sure be interested in another visit with him for my crawl space under my house. Steven is an excellent example of your company and brand. I am VERY impressed and excited that he was my first impression of your company. Thank You!!
