Job review from Karen in Penciled, NY 14526 on 05/04/16
HALCO is a terrific company! You step up to solve any problems or questions. You are definitely pro-consumer! I do want to share a bit of information. Several years ago, HALCO insulated my home, including putting insulation into my attic. Well, after that, I couldn't believe how easily I could hear mice in my attic. I called you, someone came out, checked the attic, and reported not seeing any indications of mice or mice activity. It wasn't until several years later, when I had to have a "bug guy" come to take care of several problems (unrelated to the attic or the insulation.) He explained to me that I probably did have mice living in the cinder blocks in the basement, as is fairly common. He went on to say that mice like to keep their food dry, so they store it in the attic! When it's mealtime, they climb up thru the studs to the attic, get their food, which is under the insulation, take it back to their homes, and eat it there. The insulation keeps it dry and makes the sound of them louder. Sincerely, Karen Partyka
My furnace still makes a humming/vibrating sound. It is much better than the various noises it was making before the service person came and worked. And the humming/vibrating noise is a steady noise as the furnace is working/eating. Perhaps it's just part of being a older furnace. And I am so thankful that Jason, the service man, checked things ou and found that HALCO covered the inducer, which was about a year old. Jason listened to my concerns. He worked hard to solve them, to check them out. The noise now is not bothersome, is not loud, and I hit I've already gotten used to it.
Logan was great. Took the time to fully explain my problems and what solutions we could do...