Job review from Bob G. in Ithaca, NY 14850 on 04/16/15
I've been pleased w/Halco thus far, any issues have been handled professionally, scheduling and follow up are excellent. I have buyer's remorse about the tankless water heater that came with my house and feel its maintenance is in good hands with Halco as you know the product and its issues -- compared to the original installer who seemed relatively naive about it.
Our Overall Service
It'd be a 5 but for the "service work performed" issue below.
Call Representative
Called at 7 am to try to reschedule around cancellation, which is both good & bad. Woke me up. It was time to get up anyway, but still ...
Our Service Person
Inspires confidence. Clearly knows his stuff. Good sense of humor.
Our Service Person's Diagnosis
Completely solved issue with water flow in kitchen sink
Our Service Work
Unable to better mount refrigerator water filter on wall due to not having hardware in truck. Original install was by Halco, it is not holding up well.
The Cleanup Process
Helper left shop towels & bucket behind (I caught them before they left).
We felt the immediate benefits of the "clean space' vapor barrier system in the crawl space and...