Job review from Gary in Port Byron Ny 13140, NY 13140 on 11/06/14
Very happy with the insulation guys and with Ed, who cleaned and tuned the furnace. The water heater guys did a good job, but would've liked the water pan installed under the water heater. The pan they had was too big and they did not bring the smaller one.
Company's Response:
Halco prides itself on ensuring that we provide exemplary customer service on EVERY visit, which is why we treat these surveys with the utmost respect. When we don't properly fulfill our customers' expectations, we do what we can to make it right!
For instance, one of our advisors completed a home energy audit at this Port Byron, NY customer's home back in 2013, but dropped the ball, did not follow-up with him to get the work scheduled and just left the customer with negative feeling about the whole experience. The customer was gracious enough to give us another chance, so we sent another advisor out and went above and beyond to make sure he was taken care of properly and his home was well-insulated before the winter came!
