Job review from Timothy in Macedon, NY 14502 on 03/12/14
I don't think this 10K dollar furnace was worth the money.My wife is upset and scared of this unit not heating our house if I'm out of town.I've had too many times of no hot water and having to wait for it to heat up.I was lead to believe it should not run out of hot water.I also don't believe your service reps have had enough training on this unit.However your service department did respond to my call very quickly and did get my heat back up to comfort for my family. Thank you !
I don't think the cause of my heating problem was corrected .
Very nice service rep. and was very helpful to get me full heat again.
The problem of the outside thermostat has happen before but this low boiler heating while my house drops 6 degrees doesn't make sense.Ed got my heat working again but there must be something more that needs attention.
Ed did what was necessary to get me heat again.
David even handled calling power company to inform them that the electric outage I was...