Job review from Donald in Marion, NY 14505 on 10/24/18
Our Overall Service
Call Representative
1st call was using phone numbers in phone book. None of the 3 worked. Once I got a valid number things went smoothly.
Sales Process
Informative, but not pushy
Our Installation Crew
Did the best they could. Asked for help when necessary - smart man! Didn't bullshit his way out.
The Cleanup Process
What made you choose our company:
timing/availability - waiting 2 or 3 months is not acceptable for service. Your response was in a couple days. Nothing ticks a customer off more than being told a company is too busy to get to them. Hire more staff. Work with the schools offering apprenticeships. Do whatever it takes to be there for the customer.
We were referred to HALCO by a family member, Gretchen Fordham, 29 Battle Green Drive,...